returns

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage (unless already included in the purchase price). We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

 

How to Return Your Item

  • Please print and include your invoice as proof of purchase.
  • Check the return address on the invoice and send it back with a tracking number.
  • Items must be returned within 14 days of receipt.

 

Returns Terms and Guidelines

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • Customers are responsible for the return shipping costs of the items.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We, cannot take responsibility for items damaged or lost in the return transit.
  • If returned an item from outside the UK, please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. Less Than is not responsible for any return custom charges made.
  • Please make sure that the invoice is enclosed with your goods.
  • Please refer to our Terms and Conditions for further information on returns.

 

 

If you have any further questions regarding returns, please contact us at hello@lessthan.co